Welcome,

Please customise this area in the your language file......etc

1. Provide a more effective method of individual task (support request) tracking, resolution and follow up in order to increase customer satisfaction.
2. Provide data about support requests in order to identify areas where improvements can be made in current helpdesk support processes.

In order to achieve these two points, it is very important that users and task managers, use this system to track requests. 

All support requests should be raised via the helpdesk website.

Tasks that have been raised via the formal helpdesk procedure will normally be given a higher Priority.